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Service Specialist (Support Engineer - WSO2)

Posted by: Mitra Innovation (Pvt)Ltd

Posted date: 2018-Oct-18

Location: Moratuwa

Service Specialist - WSO2


●       Supporting integration solutions using WSO2 platform adhering to architecture and design goals including performance, security, quality of code etc.

●       Solve complex problems using the knowledge on Software Development Techniques such as Object-Oriented Architecture and Design, Design Patterns, Enterprise Integration Patterns.

●       Adapt to new technologies and effectively use in project where ever necessary.

●       Provide effective support services to customers on applications, infrastructure etc. as per the agreed upon SLAs.

●       Troubleshooting post implementation technical issues and provide timely solutions.

●       Based on the customer requirement manage virtual & physical infrastructure in order to provide 24 x 7 availability.

●       Take measures to further improve and leverage on existing systems and infrastructure.

●       Assess systems and infrastructure for potential vulnerabilities and take proactive measures to prevent them.

●       Actively engage with customers and solution providers to ensure customers are happy and using our services effectively.

●       Maintain backups , housekeeping and disaster recovery mechanisms in proper order.

●       Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.

●       Participate in the design of information and operational support systems.

●       Provide L1 , L2 and L3 support for applications.

●       Liaise with vendors and other IT personnel for problem resolution.

●       Implementing, configuring, testing and maintaining application and its related tools.

●       Will have to work on SL holidays, UK work hours based on business requirements.

●       Deep troubleshooting skills for application/Interfaces/DBs.

●       Escalate unresolved issues, Ensure accurate and responsive alert monitoring & usage by team.

Entry Requirements

●        Degree in Computer Science/Software Engineering or an equivalent from a recognized university.

  • ●        Hands on experience in software development using Java.

●        Good understanding about Object Oriented Programing, Design Patterns, Service Oriented Architecture, Enterprise Integration Patterns.

●        Solid experience in Web Services and Cloud-based technologies.

●        Strong development skills with highest quality.

●        Ability handle multiple tasks effectively.

●        Proficiency in verbal and written communication.

●        Experience in working with WSO2 Technologies, Agile Software Development methodologies, Test driven development and continuous integration will be added advantages.

●        An outstanding team player with attitude towards accepting new challenges

●        Preferred experience in the following:

o     Git / BitBucket

o     Jenkins

o     Creation of shared components (services, APIs, libraries)

●        Proven working experience in installing, configuring and troubleshooting UNIX /Linux and  Windows based environments.

●        Solid Cloud experience, preferably in AWS.

●        Solid scripting skills.

●        Good at organizing and multitasking.

●        Experience in ELK stack / Nagios will be an added advantage.

●        Innovate, Free thinkers who can come up with clever, out-of-the box solutions to solve a problem, or implement emerging technologies.


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Job Title Service Specialist (Support Engineer - WSO2)
Post Details
Posted By Mitra Innovation (Pvt)Ltd
Job Function
Start Date
Cell Phone
Email careers(at)
Location Moratuwa
Deadline 2019-Aug-16
Location Location -> Moratuwa
Job Type Job Type -> Full-time
Classification Job Classification -> Information Technology